Sign Language Services, LLC
Trust Your Communications To Our Hands
It is understood that by securing an interpreter through Sign Language Services (SLS) you agree to the rates and terms of service. If you have any questions, please feel free to contact us at any time. Thank you and we look forward to working with you.
The rates and terms of service are outlined below. Interpreting fees are based on the following:
Certified Sign Language Interpreters will be used for all appointments.
Hourly rates are determined by certification level and time of service (regular hours, overtime, emergency).
All appointments will be billed at a minimum of two (2) hours with any additional time being billed at 20-minute increments.
Travel charges are from interpreters’ home location to assignment location, travel charges will be added to assignment hourly rate.
If assignment requires overnight travel, then a daily lodging fee may apply in addition to meal and incidental expenses.
Appointments greater than two hours will be billed for the entire amount of time reserved.
1-hour Administrative Fee per interpreter may be assessed, depending on assignment.
A 24-hour cancellation notice policy is required. If less than 24-hour notice of cancellation is given, the appointment will be billed as scheduled. Full payment required.
The interpreter will wait 20 minutes for each hour billed after such time if the client does not arrive for appointment the interpreter will assume it is a no show and leave. The full scheduled assignment will be billed.
Interpreters are for location provided, unless prior arrangements are made for multiple locations.
Interpreters will be available for time requested, if appointment ends early, the company will still be invoiced for the entire time reserved.
SLS also specializes in low vision with deafness and/or deaf/blind tactile services and trilingual (Spanish/English/ASL) interpretation as needed. An additional equipment fee may be charged for trilingual and or conference settings.
A team of interpreters may be required depending on the assignment topic, setting and length of appointment; this is evaluated at time of service. In the event a Deaf person is “HOME” sign with limited structured communication a DI (Deaf Interpreter) will be used in addition to the Certified Sign Language Interpreter, the above rates will apply to both interpreters.
Sign Language Services, and any interpreter sent by the company shall at all times comply with the NAD-RID Code of Professional Conduct:
Interpreters adhere to standards of confidential communication.
Interpreters possess the professional skills and knowledge required for the specific interpreting situation.
Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.
Interpreters demonstrate respect for consumers
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Certified by the Department of Assistive and Rehabilitation Services, Office for the Deaf and Hard of Hearing. Complaints about the
service provided may be presented to the office at:
P.O. Box 12904, Austin, Texas.
Amy Hermansen, Certified Interpreter & President
